ISN Europe Careers

Vehicle AC Recharge Equipment Service & Maintenance Engineer

Do you want to join the best team of Garage Equipment Installation and Maintenance Engineers in the country?

Demand for vehicle aircon equipment products and services is strong and we’re expanding our installation and maintenance operation. We’re looking for a fully trained Service & Maintenance Engineer to work on Vehicle Air Con Recharge Equipment in garages across the UK, so if you think you have something to offer, we’d like to talk.

This is an incredible opportunity for you to join one of the UK’s best-known Garage Equipment providers, renowned for a premium product and premium service. You’ll be joining a team of over 50 engineers supporting garages with installation and maintenance services covering all types of Garage Equipment.

The role:

The role will involves working on-site, with customers to ensure slick installations, service and maintenance. A smart approach to problem solving & exposure to various types of garage equipment is, therefore, a must.
Hofmann Megaplan is renowned for its customer service and it’s likely you’ll be the first face-to-face interaction for many customer and you’ll also be expected to help customers get started with their new equipment. So, being approachable & friendly is really important.

Summary of ideal requirements:

• Relevant experience backed up with a good level of education & relevant trade qualifications
• Excellent communication skills, towards customers and work colleagues
• Comfortable working under own supervision
• Flexible and willing to work ad hoc hours as required
• Full UK driving license is a must
• Able to ensure own van stock meets requirements of jobs
• Ability to understand procedures and job instructions, specific to company standards

What you’ll get from us in return:

All of our team receive a generous 25 days annual leave on top of UK bank holidays and a highly competitive salary, which we regularly benchmark across the industry.

Access to training & development is made readily available to all through industry-leading bodies like the GEA.

We’ll also provide a modern company vehicle, mobile phone & workwear. We aim to ensure you have all the specialist equipment required to undertake your role to the highest standard without any inconvenience.

Apply today by emailing your CV and covering letter using the portal below.

Service Controller

Responsible to: Service Manager.

Location: Kimbolton, Cambridgeshire.

Hours of Work: 40 hours a week. Monday to Friday 8:30 – 17:00 (30-minutes lunch break)

Our Service Controllers provide top-level customer service, not only to our clients but to our engineers, subcontractors, and colleagues.

They are outstanding communicators, who work as part of a dedicated customer service team to ensure all jobs are progressed in a prompt and timely manner, to match the premium Hofmann Megaplan garage equipment being supplied.

Purpose of the Post

To Schedule installations and service work for our engineers ensuring the parts are in stock
before arranging with customers.

Responsibilities

• Nationwide scheduling of installations and service work for engineer’s
• Liaising with our parts department to ensure parts are in stock before arranging service work
• Receiving inbound calls to diagnose faults with machines and arranging service work if required
• Making outbound calls to contact customers when installation/service work has been scheduled

Skills required

• Excellent telephone manner
• Basic knowledge of Microsoft Office
• Basic knowledge of Sage accounts (desired not essential)
• UK Driving licence
• An ability to prioritise and balance multiple workloads
• Garage equipment knowledge would be desired but is not essential as full training will be given.

Apply today by emailing your CV and covering letter using the portal below.